Responsibility for data processing:
CH Communications GmbH
Graben 12, 1010 Wien
office@ch-com.com

Data Protection statement

  We take the protection of your privacy very seriously. Below we would like to explain in detail how we handle your data.

Version: April 2021  

Principle of anonymous data use
In principle, our content can be used without providing personal data. The use of individual services on our website can therefore entail divergent regulations, which in this case are separately explained below. The legal basis for data protection can be found in the Austrian Federal Data Protection Act (DSG 2000).

When you access our website, some information, such as your IP address, is transferred. You also provide information about the device (PC, smartphone, tablet, etc.) and browser (Internet Explorer, Safari, Firefox, etc.) you are using, the time of your visit to the website, the so-called referrer and the quantity of data transferred.

We cannot use this data to identify an individual user. We only use the information to determine how attractive our offering is and, if necessary, to improve its performance or contents and make its design even more interesting for you.

However, we would like to point out that in the case of static IP addresses, personal identification is possible by RIPE query in individual cases – although we do not perform this. Nevertheless, this website is accessible for both static and dynamic IP addresses.

Personal data
The term ‘personal data’ is defined in the Austrian Federal Data Protection Act, where it is described as details of personal or material circumstances regarding a specific or identifiable natural person. These include, for example, your real name, address, phone number or date of birth.

Collecting and processing personal data
We only collect personal data if you supply it, for example when you suscribe to our newsletter or contact us.
We only use this personal data to the extent that it is necessary for rendering or processing our services. We save your data for as long as it is necessary to reach the intended objectives, or until you remove your account, or for as long as legal storage periods require the data to be retained. Finally, your data is removed or blocked according to the legal regulations.

Contact form
You can contact us by email or through an online contact form. Obviously, we will only use personal data provided in this way for the purpose for which you make it available to us when you contact us.

If we request entries in our contact form which are not required for establishing contact, we have marked them as optional (*). We use this data to specify your query and to handle your issues more effectively. Providing such information is expressly voluntary and with your consent. If the data in question refers to communication channels (for example, email address, phone number), you also give consent for us to contact you or resolve your issue through these channels. Obviously, you can revoke your declarations of consent at any time in the future. Please refer to the section mentioned at the end of this statement to find out how to do this.

Newsletter
You can subscribe to our newsletter if you want to receive regular news updates or information from us about selected topics and products. We need your valid email address for subscription. To ensure that you actually want to receive information from us, we use a double opt-in procedure, which means that when you subscribe successfully, you will receive a link by e-mail which you can use to activate the newsletter service.

Obviously, you can unsubscribe from the newsletter at any time and revoke your consent to be contacted in the future. To do this, please click the relevant button in the newsletter you received or refer to the contact data provided below.

Cookies and tracking pixels
To improve our web service and make your experience as user-friendly as possible, we use cookies. Cookies are small text files which are saved on your device when you visit our website. They facilitate the repeated allocation of your browser. Cookies save information such as your language settings, the duration of your visit to our website or any information you have entered there. This means that the required data does not need to be entered again each time the service is used. Moreover, cookies help us to recognise your preferences and adjust our website to your areas of interest.

Most browsers accept cookies automatically. If you want to prevent cookies from being saved, you can select the ‘Accept no cookies’ option in your browser settings. To find out exactly how this works, you can consult the instructions for whichever browser you are using. You can delete any cookies which have already been saved on your device at any time. However, we would like to point out that our website service can only be used to a limited extent without cookies.

Moreover, every time our website is loaded, we record how often it is visited and clicked on by using tags on our website, known as tracking pixels. This does not affect or interfere with your device.

Google Analytics
According to the agreement between Google and the Hamburg-based authorised representative for data protection and freedom of information, Google Analytics can be used under certain conditions in compliance with data protection and without leading to any complaints. In particular, we would like to point out that Google Analytics on our website has been expanded by the relevant IP masking function to ensure the anonymous collection of IP addresses. This is summarised in the following statement about the application of Google Analytics:

‘This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”. The information about your use of this website generated by cookies is usually forwarded to and saved on a Google server in the USA. However, due to IP anonymisation on this website, your IP address is shortened beforehand by Google in member states of the European Union or other states which are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address forwarded to a Google server in the USA, and shortened there. On behalf of the providers of this website, Google uses this information to evaluate your use of the website, compile reports about the website activities and supply other services related to the website use and internet use to the website provider.
The IP address transferred from your browser within the framework of Google Analytics is not combined with other Google data.’

You can prevent Google Analytics cookies from being saved by using the relevant settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website fully. You can also prevent Google from collecting cookie-generated data about your use of the website (including your IP address), and from processing this information, by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en).

You can find more information at https://tools.google.com/dlpage/gaoptout, at https://www.google.de/intl/en/policies/(general information about Google Analytics and data protection) and at www.google.com/privacy/privacy-policy.html.

DoubleClick by Google
  DoubleClick by Google is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). DoubleClick by Google uses cookies to show you advertisements which are relevant for you. In the process, a pseudonym identification number (ID) is assigned to your browser to check which advertisements were inserted in your browser and what advertisements were seen. The cookies contain no personal data. The use of DoubleClick cookies only helps Google and our partner websites to place the advertisements based on previous visits to our own or other websites on the internet. The information generated by cookies is forwarded by Google to a server in the USA, and saved there for analysis. Google transfers data to third parties only based on legal regulations or within the framework of the commissioned data processing. Google will never combine your data with other data collected by Google.

You can prevent Google from collecting cookie-generated data about your use of the website and from processing this data by downloading and installing the browser plugin available in the section on DoubleClick deactivation at https://www.google.com/settings/ads/onweb/

Google Tag Manager
For the sake of transparency, we would like to point out that we use Google Tag Manager. Google Tag Manager itself does not collect any personal data. Tag Manager simplifies our integration and management of tags. Tags are small code components which are used for, among other things, measuring traffic and visitor behaviour, identifying the effects of online advertisement and social channels, setting up remarketing and organising target groups, as well as testing and optimising the websites. We only use Google Analytics, DoubleClick and HubSpot. If you have deactivated any of these, Google Tag Manager will take this into account. You can find more information about Google Tag Manager at: https://www.google.com/intl/de/tagmanager/use-policy.html

Google AdWords
To draw attention to our services, we place advertisements in Google AdWords. These are inserted according to search queries in Google. On the page with our contact forms, cookies are used to register how many users found us thanks to one of our advertisements. We can optimise our advertisements thanks to the anonymous statistics acquired in this way. Cookies are saved by Google when the advertisement is clicked on and can be prevented by your browser settings. In this case, your visit to our website is not included in the anonymous user statistics. You can find more information in Google website statistics.

Google Dynamic Remarketing
We use dynamic remarketing on our website. This is a function of Google AdWords, a service of Google Inc (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). The technology helps us to place automatically generated target-group-oriented advertisements after your visit to our website. The advertisements are focused on the products and services you clicked on or viewed during your last visit to our website. Google uses cookies to generate interest-based advertisements. If you do not want to receive any user-based advertisements from Google, you can deactivate the placement of advertisements through Google advertisement settings.

You can find more information on how Google uses cookies in Google’s own Data Protection Policy (https://www.google.com/intl/en/policies/privacy/).

Facebook Custom Audience
Custom Audiences, a product of Facebook (Facebook Custom Audiences 1601 S. California Avenue, Palo Alto, CA, 94304), is also used on the website within the framework of use-based online advertisement. In principle, a non-reversible and non-personal hash total (hash value) from your use data is generated in the process, which can be transferred to Facebook for analysis and marketing purposes. A Facebook tracking pixel is also set up on our website to this end. Information about your activities on the website (e.g. surfing behaviour, sub-pages visited, etc.) is collected in the process. Your IP address is saved and used for the geographical adaptation of advertisements. You have the opportunity to object to targeting via the following link: (https://www.facebook.com/ads/website_custom_audiences).

You can find more information about the purpose and scope of data collection and its subsequent data processing and use, as well as privacy settings, in Facebook’s Data Protection Policy (https://www.facebook.com/policy.php)

  Social plugins
This website uses social plugins from the following providers

• Facebook (operator: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
• Instagram (operator: Instagram LLC., 1601 Willow Rd, Menlo Park CA 94025, USA)
• LinkedIn (operator: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, IRELAND)

  These plugins usually collect data from you by default and transfer it to the relevant provider’s server.

After activation, the plugins also collect personal data, such as your IP address, and send them to the relevant provider’s server where they are saved. Moreover, activated social plugins set up a cookie with a unique identifier when you visit the relevant website. Thus, the providers can also create profiles about your usage behaviour. This happens even if you are not a member of the relevant provider’s social network. If you are a member of a provider’s social network and you are logged into the social network when you visit this website, your data and information about your visit to this website can be linked to your profile on the social network. We have no influence over the exact scope of data collected about you by the relevant provider. You will find more information about the scope, type and purpose of data processing as well as rights and possible settings to protect your privacy in the data protection policies of the relevant social networks.

Transfer of data to third parties
In principle, your data is not transferred to third parties, unless we have a legal obligation to do so, or forwarding data is necessary for the performance of the contractual relationship, or you have given us express prior consent to forward your data. External service providers and partner companies, such as online payment providers or the shipping companies commissioned with delivery, receive your data only if it is required for execution of your order. In these cases, the scope of the transferred data is limited to the necessary minimum. If our service providers come into contact with your personal data, we guarantee that they will observe the regulations of data protection law in the same way. Please also note the providers’ own data protection policies.

The relevant service provider is responsible for the content of third-party services, whereby we perform reasonable checks to find out if the service complies with the statutory requirements.

Data security
We have introduced extensive technical and operational safeguards to protect your data against accidental or deliberate manipulation, loss, destruction or access by unauthorised people. Our security procedures are regularly tested and adjusted to respond to technological developments.

Links to other websites
Our websites may contain links to other providers’ websites. We would like to point out that this Data Protection statement applies only to our own site. We have no influence on or control over whether other providers comply with the applicable data protection regulations.

Amendments to the Data Protection statement
We reserve the right to amend or adjust this Data Protection statement at any time, subject to compliance with the applicable data protection regulations.

Information/revocation/removal and responsible office
Based on the legal regulations, you may contact us with questions about the collection, processing and use of your personal data and its correcting, blocking or deleting, or revoking the consent given. We will respond to all reasonable queries free of charge and as soon as possible based on the applicable law. Moreover, we would like to point out that you have the right to correct false data and delete personal data, if this is not contrary to any statutory retention obligation.

These compiled data protection regulations or the Data Protection statement will be continuously adjusted in the course of further development of the internet. Amendments shall be announced on this website beforehand. To stay informed about current data protection regulations, you should visit this website regularly.